Last updated 14 August 2026
Privacy Policy
GM Group (“GM Group”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information provided by visitors, prospective customers, purchasers and other users of www.gmgroups.co.in (“Website”).
This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you visit our Website, submit an enquiry, request an appointment or callback, communicate with us, or otherwise interact with GM Group.
By using the Website or voluntarily providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions.
1. Information We May Collect
Depending on how you interact with us, we may collect personal information including:
- your name;
- mobile or telephone number;
- email address;
- postal or residential address;
- information contained in messages or enquiries submitted by you;
- property preferences and requirements;
- preferred location, property type or budget where voluntarily provided;
- information relating to appointment or site-visit requests;
- communications exchanged with GM Group;
- technical information relating to your use of the Website, where collected; and
- any other information that you voluntarily provide to us.
We request users not to provide personal information that is unnecessary for the purpose of their enquiry.
2. How We Collect Information
We may collect personal information when you:
- complete an enquiry form on the Website;
- request a callback;
- book an appointment;
- request a property or site visit;
- contact us through telephone, email or other communication channels;
- enquire about a residential or commercial project;
- communicate with our sales or customer-service representatives;
- voluntarily subscribe to communications, where such functionality is provided; or
- otherwise provide information directly to GM Group.
Certain technical information may also be collected automatically when you use the Website through cookies or similar technologies, where such technologies are implemented.
3. Purpose of Collecting and Using Personal Information
We may use personal information for purposes including:
- responding to your enquiries;
- providing information about our residential or commercial projects;
- contacting you regarding properties in which you have expressed interest;
- arranging appointments, meetings or property/site visits;
- understanding your property requirements;
- providing sales and customer support;
- sending requested brochures, project details, pricing or availability information;
- following up on enquiries;
- maintaining customer and prospective-customer records;
- managing bookings and customer relationships;
- processing transactions and related documentation where applicable;
- complying with legal, regulatory, accounting and contractual requirements;
- preventing fraud, misuse and security incidents;
- improving our Website, services and customer experience; and
- sending promotional or marketing communications where permitted by applicable law and subject to your communication preferences.
We will endeavour to process personal information only for lawful purposes connected with our activities and services.
4. Consent
Where processing is based on your consent, we will seek consent in a manner appropriate to the nature and purpose of the information being collected.
By voluntarily submitting an enquiry or contact form, you authorise GM Group to use the information submitted for responding to and managing that enquiry.
Where separate consent is required for promotional communications or another purpose, such consent may be requested separately.
Where applicable law permits you to withdraw consent, you may request withdrawal using the contact details provided in this Privacy Policy.
Withdrawal of consent will not affect processing that was lawfully carried out before such withdrawal.
Certain information may nevertheless need to be retained or processed where required or permitted by applicable law.
5. Calls, SMS, Email and Messaging Communications
If you submit your contact details in connection with a property enquiry, GM Group or its authorised representatives may contact you regarding that enquiry through communication channels such as:
- telephone calls;
- email;
- SMS; or
- messaging platforms such as WhatsApp, where applicable.
Marketing or promotional communications will be handled subject to applicable law and your consent or communication preferences where required.
You may ask us to stop sending promotional communications by using any unsubscribe facility provided or by contacting us using the details below.
Transactional, legal or service-related communications may continue where reasonably necessary.
6. Cookies and Similar Technologies
The Website may use cookies or similar technologies to support Website functionality, security, performance and analytics.
Cookies are small files or pieces of information that may be stored on your device when you access a website.
Depending on the technologies implemented on the Website, cookies may be used to:
- enable Website functionality;
- remember certain user preferences;
- understand Website usage and traffic;
- measure Website performance;
- improve user experience; or
- support security and fraud prevention.
You may control or disable certain cookies through your browser settings. Disabling cookies may affect the functioning of certain portions of the Website.
Where consent for non-essential cookies is required under applicable law, such cookies should be used subject to the appropriate consent mechanism.
7. Sharing of Personal Information
GM Group may share personal information where reasonably necessary with authorised third parties such as:
- employees and authorised representatives;
- sales and customer-support teams;
- service providers;
- Website hosting and technology providers;
- IT and cybersecurity providers;
- professional advisers such as lawyers, accountants and auditors;
- marketing or communication service providers, subject to applicable law;
- payment or transaction service providers, where applicable;
- government authorities, regulators, courts or law-enforcement agencies where legally required; and
- other parties where disclosure is necessary to establish, exercise or defend legal rights.
Where third parties process personal information on our behalf, we expect such processing to be carried out for legitimate purposes and subject to appropriate contractual, confidentiality and security measures, as applicable.
We do not intend to disclose personal information to unrelated third parties for purposes unrelated to the reason for which it was collected, except with appropriate authorisation or where permitted or required by law.
8. Sale of Personal Information
GM Group does not sell or rent personal information to third parties for monetary consideration.
Any disclosure of personal information will be undertaken for legitimate business, service, legal or regulatory purposes as described in this Privacy Policy.
9. Data Retention
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, contractual, accounting, regulatory or legal purposes.
Retention periods may vary depending on:
- the nature of the information;
- the purpose for which it was collected;
- whether a property transaction is completed;
- contractual requirements;
- regulatory and statutory requirements; and
- the need to establish, exercise or defend legal claims.
When personal information is no longer required and there is no lawful reason to retain it, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
10. Security of Personal Information
GM Group takes reasonable organisational and technical measures intended to protect personal information against:
- unauthorised access;
- unauthorised disclosure;
- alteration;
- loss;
- misuse;
- destruction; and
- other unlawful processing.
Such measures may include access controls, security procedures, restricted access to information, appropriate technical safeguards and contractual confidentiality obligations.
However, no website, electronic communication or internet-based system can be guaranteed to be completely secure. Users should therefore also take appropriate precautions when communicating information online.
11. Personal Data Breach
If GM Group becomes aware of a personal-data breach affecting information under its control, we will take reasonable steps to investigate, contain and mitigate the incident.
Where notification to affected individuals, regulators or other authorities is required under applicable law, GM Group will make the required notifications in the prescribed manner and timeframe.
12. Your Privacy Rights
Subject to the commencement, scope, exceptions and requirements of applicable law, you may have rights relating to your personal information, including the right to:
- obtain information about personal data being processed;
- request correction of inaccurate or misleading personal information;
- request completion of incomplete personal information;
- request updating of outdated personal information;
- request erasure of personal information where legally applicable;
- withdraw consent where processing is based on consent;
- raise a grievance regarding the processing of personal information; and
- exercise other rights provided under applicable data-protection law.
We may request reasonable information to verify your identity before acting on a privacy request.
Certain requests may be restricted or refused where retention or processing is required or permitted by applicable law.
13. Requests for Correction or Deletion
If you believe that personal information held by GM Group is inaccurate, incomplete or no longer required, you may contact us and request correction, updating or deletion.
Please provide sufficient information to allow us to identify the relevant data and understand your request.
We will consider and respond to the request in accordance with applicable law.
14. Children’s Privacy
The Website and GM Group’s real-estate services are primarily intended for adults.
We do not knowingly seek to collect personal information from children for behavioural monitoring, targeted advertising or other purposes prohibited by applicable law.
Where processing of a child’s personal information requires verifiable consent from a parent or lawful guardian under applicable law, GM Group will take appropriate steps to obtain such consent.
If you believe that a child has provided personal information to us inappropriately, please contact us so that appropriate action can be considered.
15. Third-Party Websites
The Website may contain links to third-party websites or services, including social-media platforms, mapping services or other external resources.
GM Group does not control the privacy practices of independent third parties.
When you leave our Website and access an external website, the collection and use of your information will generally be governed by that third party’s own privacy policy and terms.
We encourage users to review the privacy policies of external websites before providing personal information.
16. Social Media
GM Group may maintain profiles or pages on third-party social-media platforms.
When you interact with GM Group through a social-media service, information may be processed both by GM Group and by the relevant platform.
Your use of such platforms is also governed by the platform provider’s terms and privacy policies.
17. Data Processors and Service Providers
We may engage third-party service providers to assist with functions such as:
- Website hosting;
- Website maintenance;
- cloud or data-storage services;
- communication services;
- analytics;
- IT support;
- cybersecurity;
- customer relationship management;
- marketing services; and
- other operational activities.
Such service providers may process personal information only to the extent reasonably necessary for the relevant service and subject to applicable legal and contractual requirements.
18. Processing or Storage Outside India
Certain technology or service providers used by GM Group may operate infrastructure or services outside India.
Where personal information is transferred, processed or stored outside India, GM Group will endeavour to do so in accordance with applicable Indian data-protection requirements and any restrictions prescribed by the Government of India.
19. Legal and Regulatory Disclosures
GM Group may process, retain or disclose personal information where reasonably necessary to:
- comply with applicable law;
- respond to a lawful request from a government or regulatory authority;
- comply with an order of a court or tribunal;
- enforce contractual or legal rights;
- protect the safety, rights or property of GM Group or others;
- prevent or investigate suspected fraud or unlawful activity; or
- establish, exercise or defend legal claims.
20. Changes to This Privacy Policy
GM Group may update this Privacy Policy from time to time to reflect changes in:
- applicable laws or regulations;
- our business or operational practices;
- Website functionality;
- technologies used by the Website; or
- the manner in which personal information is processed.
The updated Privacy Policy will be published on the Website together with a revised “Last Updated” date.
We encourage users to review this Privacy Policy periodically.
21. Applicable Law
This Privacy Policy will be governed by applicable laws of India relating to privacy, information technology and protection of personal data, including the Digital Personal Data Protection Act, 2023 and rules made thereunder, to the extent and from the dates on which the relevant provisions become applicable, together with other applicable laws.
Nothing in this Privacy Policy is intended to limit any statutory right available to an individual under applicable law.
22. Privacy and Grievance Contact
If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you may contact:
GM Group BA-17, Salt Lake City, Sector-1 Kolkata – 700064 Near CA Park West Bengal, India
Email: info@gmgroups.co.in Sales: sales@gmgroups.co.in
Phone: 033-4603 3533
Please mention “Privacy Request” in the subject line of your email where applicable.
GM Group will endeavour to review and address privacy-related grievances in accordance with applicable legal requirements.
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